Billing, Refund & Cancellation Policy

1.Who this policy applies to

This Policy applies only to contractors and home service professionals who purchase leads or a membership from Homeowner Henry. Homeowners who submit a project request are never charged, are never asked for payment information, and are not subject to this Policy.

2.What you are purchasing

Homeowner Henry sells county coverage: a recurring monthly subscription that puts you in the routing rotation for a trade in the counties you select.

• County coverage subscription. A flat monthly price for each county you hold. The price per county and the number of counties on your subscription are shown at checkout before you pay.
• Leads are included. Every verified homeowner project request in your covered counties that matches your trade is delivered to you at no additional charge. There is no per-lead fee, no lead pack to buy, and no minimum volume.

A lead is a homeowner-submitted project request that has passed our phone verification step and matches your trade and covered counties. We do not sell exclusivity beyond our standing three-pro cap: a maximum of three contractors hold a trade in any county, and a maximum of three contractors receive any single project request.

Some contractors hold prepaid county-months carried over from an earlier purchase. Those county-months are drawn down one per covered county per month and behave the same as a paid subscription period while they last.

3.Billing, payment, and delivery

Coverage is billed in advance in U.S. dollars and is processed by our payment processor, Stripe. We do not store your full card details. Your subscription renews automatically each month until you cancel.

If you add a county mid-period, the additional county is charged immediately on a prorated basis and then billed with the rest of your coverage at the next renewal. If you remove a county, the change takes effect at your next renewal and we do not refund the remainder of the current period.

Lead delivery starts as soon as your first payment clears and continues for as long as your coverage is active. Lead volume is not guaranteed and varies by county, trade, and season. We do not promise a number of leads in any period.

4.Refunds — all sales are final

Coverage payments are non-refundable. All sales are final. Coverage is a digital service delivered continuously through the period you have paid for, so we do not issue refunds for a period that has already begun, for periods in which you received fewer leads than you hoped, or for the remainder of a period after you cancel.

We also do not refund based on outcome. Homeowner Henry does not guarantee that any lead will answer the phone, schedule an estimate, accept your bid, or hire you. You are purchasing a verified introduction, not a completed sale.

Nothing in this Policy limits any refund right you may have that cannot be waived under applicable law.

5.Bad leads

Leads are included with your coverage, so there is nothing to credit back when one does not work out. We still want to hear about it. Tell us when a delivered lead is:

• a disconnected, invalid, or non-working phone number;
• a duplicate of a lead already delivered to you;
• outside the counties or trade categories configured on your account; or
• a test submission, a competitor solicitation, or otherwise not a genuine homeowner project request.

Email billing@homeownerhenry.com with the lead reference and the reason. We review each report by hand and use it to tighten our verification and routing. A homeowner who simply does not answer, changes their mind, delays the project, or chooses another bidder is not a bad lead.

6.Cancellation

You may cancel your coverage at any time, for any reason, with no cancellation fee. Use the billing portal link in any billing email, cancel from your pro dashboard, or email billing@homeownerhenry.com and we will cancel it for you.

Cancellation stops future renewals and stops lead delivery. Your counties are held briefly after coverage ends and are then released so another contractor can claim them. We do not prorate or refund the current period.

You may pause lead delivery at any time by emailing us; pausing does not extend or refund a paid period.

7.Failed payments and account suspension

If a payment fails, we will notify you by email and Stripe will retry the charge. Lead delivery stops while your coverage is unpaid. Your counties are held briefly so you have a chance to fix the card, and are then released and made available to other contractors. Paying the outstanding amount restores delivery immediately if your counties are still held. Accounts that remain unpaid may be closed.

8.Chargebacks and payment disputes

Please contact us before filing a chargeback with your bank or card issuer. Most billing questions are resolved within one business day, and we would rather fix the problem than fight a dispute. Email billing@homeownerhenry.com and we will respond within one business day.

Filing a chargeback for leads that were delivered in accordance with this Policy is a breach of our Terms of Service. We may suspend lead delivery while a dispute is open, submit delivery records as evidence, and recover any resulting fees. Section 14 of our Terms of Service governs how billing disputes are resolved.

9.Price and policy changes

We may change our per-lead pricing, membership pricing, or this Policy at any time. Any change takes effect on your next invoice or renewal — never retroactively on a purchase you have already paid for. We will post the updated effective date on this page and, for material changes affecting active accounts, notify you by email before the change takes effect.

10.Contact us about billing

Homeowner Henry — Billing
Email: billing@homeownerhenry.com
Support: help@homeownerhenry.com
Phone: (888) 800-1298, Mon–Fri 8am–6pm CT

Charges from Homeowner Henry appear on your card or bank statement as a Homeowner Henry lead purchase. If you see a charge you do not recognize, contact us before disputing it and we will identify it for you.